i think i’ve had my most kafkaesque customer service experience ever on a Spirit Airlines chat line. more than two hours, allegedly three humans in addition to the chatbot, but i’m disinclined to believe there were any humans in the loop at all. no comprehension, no help, now in addition to the problem we were trying to resolve we’re in danger of missing the plane. this is a brave new world where really, really, there is nobody on the other end who has any inclination or capacity to give a fuck.